Fully Bespoke Platform that Transformed Field Service Operations
Coast Smoke AlarmsEnd-to-end design, build and launch of a modern field service platform featuring an offline-first PWA mobile app for technicians and a scalable .NET API backend hosted on Azure.
Key Results
Platform
End-to-End
Mobile
Offline-First PWA
Tech
.NET, Azure, C#
Client
Coast Smoke Alarms
Project Duration
6 weeks + ongoing
Team Size
1 team members
The Challenge
Coast Smoke Alarms needed to modernise their technician operations with a mobile-first solution that would work reliably in the field, even with poor connectivity. Their existing web portal wasn't optimised for mobile use, making it difficult for technicians to efficiently manage work orders, update alarm data, and complete jobs while on-site at properties.
Our Solution
We designed and built a complete field service platform from the ground up, consisting of a Progressive Web App (PWA) for technicians with offline-first capabilities and a modern .NET API backend hosted on Azure. The PWA delivers full feature parity with the existing technician portal while providing a superior mobile experience optimised for field work.
Implementation Approach
The backend system was built on modern .NET and C# hosted in a new Azure account, featuring a robust REST API to manage full database operations for work orders. The PWA was developed with offline-first architecture using service workers to ensure functionality in areas with poor connectivity, secure technician login, work order updates including technician notes and alarm data, and rule-enforced editing where smoke alarm data is editable while other fields are protected. The platform was designed with future integrations in mind, including PropertyMe, PropertyTree, and OurTradie.
Technologies Used
Project Gallery
Continue Exploring